Policy Record

Privacy Policy

This Privacy Policy explains how ASH & ONXY handles personal information connected with ashandonxy.com, enquiries and relevant direct communications with our venue.

This policy applies from 3 September 2026. It should be read with any collection notice provided when information is requested, as that notice may give additional details for a particular interaction.

Personal Information

Information we may collect

Information supplied directly

When you contact ASH & ONXY through the website, by email, phone or in person, you may choose to provide personal information. This may include your name, email address, telephone number and the details of your message or enquiry. We collect the information you decide to share where it is reasonably needed to understand your request, return a response or continue a conversation you have asked us to have. You can contact us at [email protected] or +61280154726.

Venue Correspondence

Visit and event correspondence

If you ask us to assist with a restaurant visit, a private event or an arrangement connected with the physical card lounge, we may collect the information included in that correspondence. Depending on what you ask, this may include practical details about your request and your preferred way for us to contact you. We only describe these as examples because each enquiry is different. We do not assume that every visitor provides the same details, and we do not rely on a particular booking or guest-list system for this policy.

Website and device information

When you use our website, technical and usage information may be generated by your browser or device. This may include an IP address, browser type, device information, pages viewed and approximate usage time. Such information can help us operate and understand the website, but the information available will depend on how you access it and the technologies in use at the time. For more information about cookies and similar technologies, please read our Cookie Policy.

Information from other sources

ASH & ONXY may receive information about you when another person communicates on your behalf, or where you otherwise direct information to be shared with us. This could occur when a request is made by a companion, organiser or other contact connected with your enquiry. We handle that information in line with the context in which it is provided. If you believe information held about you is inaccurate, incomplete or out of date, please contact us so that we can consider your concern.

Purpose Ledger

How information may be used

We may use personal information for the purposes described below, in ways that are consistent with the reason the information was collected or otherwise permitted.

Responding to requests

We may use information you provide to answer questions, provide information you have requested and communicate with you about an enquiry or a requested visit-related arrangement. This can include using the contact details you give us to return a reply by website correspondence, email, phone or another direct method relevant to your request. The information used will depend on the nature of your enquiry. We do not promise a particular response time through this policy, but we use contact details so that a response can be directed to the person who asked for it.

Operating and improving the website and venue communications

Technical or usage information may be used to operate, maintain, understand and improve our website and related communications. For example, it may help us identify how pages are being accessed or where a website function needs attention. Any use of this information is intended to be consistent with the purpose for which it was collected or otherwise permitted. We do not use this policy to claim behavioural profiling, advertising networks or any particular analytics provider. The information available can vary according to the browser, device and services involved in a visit.

Operational Use

Meeting obligations and protecting people and operations

We may use personal information where reasonably necessary to meet applicable obligations, address concerns, protect the rights, safety or property of people, or maintain the integrity of ASH & ONXY’s operations. These uses are assessed in context and are not intended to suggest routine monitoring or surveillance. In some situations, the information needed may be limited to what helps us understand an issue, communicate appropriately or keep a record of a matter requiring attention.

We aim to use only information that is reasonably relevant to the purpose at hand.

Handling Record

Disclosure, security and retention

When information may be disclosed

ASH & ONXY may disclose personal information to people or organisations that assist with our operations, to professional advisers, or to authorities where disclosure is reasonably necessary or required or permitted by law. The recipients involved will depend on the circumstances of the matter. Where applicable, we expect people and organisations receiving personal information to handle it appropriately for the purpose for which it is provided. This policy does not name individual suppliers, advisers or disclosure arrangements because they may not be relevant to every visitor or interaction.

Security measures

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The steps appropriate to an interaction can depend on the nature of the information and how it is handled. However, no method of sending information over the internet or storing information can be guaranteed completely secure. We encourage you to use suitable care when sending information to us and to provide only what is reasonably necessary for your enquiry or request.

Retention and deletion

We may keep personal information for only as long as it is reasonably needed for the purpose for which it was collected, related operational needs or applicable obligations. The appropriate period can depend on the nature of the information and why it is held. When information is no longer reasonably needed, we may delete it or de-identify it where appropriate. This does not mean every record is handled in the same way; it means retention is considered in light of the purpose and circumstances.

Your Requests

Access, correction and choices

Access and correction

You may request access to personal information ASH & ONXY holds about you and ask for correction if you believe it is inaccurate, incomplete or out of date. Requests may be assessed in accordance with applicable requirements and the circumstances in which information is held. Before acting, we may need reasonable information to verify your identity and to make sure the request relates to the correct person. To begin, email [email protected] or call +61280154726 and explain the information you would like us to consider.

Your Choice

Communication preferences

If you no longer wish to receive a communication from ASH & ONXY, or if you want to update the contact details used for a prior enquiry, please let us know at [email protected]. Please identify the communication or enquiry you are referring to so that we can understand your request. This statement is limited to communications you have received or requested; it does not describe a subscription system or marketing category that may not apply to your circumstances.

Closing Notice

Questions, complaints and policy changes

Making a complaint

If you have a privacy concern or complaint, you may send it using the contact details above. Please provide enough detail for ASH & ONXY to understand the issue, including what happened, the information or interaction involved, and your preferred contact method. We will consider the matter and respond as appropriate to the circumstances. A clear description helps us identify the relevant correspondence or record and understand what outcome or clarification you are seeking. You do not need to provide more personal information than is reasonably necessary to explain the concern.

Changes to this policy

ASH & ONXY may update this Privacy Policy from time to time. When we do, we will publish the revised policy on ashandonxy.com with an updated effective date. This version is effective 3 September 2026. We encourage you to review this page periodically so you can stay informed about the policy that applies when you use the website or communicate with us.

Current policy edition — Effective 3 September 2026